Shipping Policy

Effective Date: [11/2025]

1. General Shipping Information

El Adham Distributors is committed to ensuring efficient and reliable delivery of your wholesale houseware, kitchenware, and home décor orders. This policy outlines our procedures, costs, and timelines for B2B shipping.

  • Shipping Region: We currently ship to USA, all 50 U.S. states, North America, regions].

  • Carrier: We utilize various trusted freight carriers, logistics providers, and parcel services (e.g., FedEx Freight, UPS, specialized LTL carriers) based on the order size, destination, and product type.

  • Shipping Days: Orders are processed and shipped Monday through Friday, excluding major holidays.

2. Order Processing and Fulfillment

Order Processing Time

  • Standard Orders: In-stock wholesale orders are typically processed and prepared for shipment within [3-5] business days of payment confirmation.

  • Custom/Large Volume Orders: Orders requiring custom packaging, significant volume assembly, or special sourcing may require [7-10] business days or more. We will provide an estimated fulfillment time upon order confirmation.

Shipment Confirmation & Tracking

Once your order is ready to ship:

  • You will receive a Shipment Confirmation email containing the tracking number(s) for your order.

  • Tracking information will typically become active within 24 hours of the notification.

3. Shipping Costs and Payment

Freight Charges

Due to the nature of wholesale and freight shipping, costs are calculated based on several factors, including:

  • Total weight and dimensions of the shipment (Dimensional Weight).

  • Delivery location (Zip/Postal Code).

  • Required services (e.g., liftgate, residential delivery, inside delivery).

Shipping costs will be calculated and provided to you at the time of invoicing or quotation.

Incoterms (For International/Freight Shipments)

Unless otherwise agreed upon in the contract, standard shipping terms for freight orders are typically FOB (Free On Board) [Your Warehouse Location]. This means the buyer (your company) assumes ownership and risk once the goods are loaded onto the carrier at our facility.

4. Delivery Times and Liabilities

Estimated Transit Time

Delivery times vary significantly based on the carrier and destination. Once shipped, estimated transit times are typically:

  • Domestic Freight: [3-7] business days.

  • International Freight: [7-21] business days.

Please Note: Transit times are estimates and may be subject to delays caused by carriers, customs, or weather conditions.

Damaged or Lost Shipments

  • Inspection upon Delivery: The recipient is responsible for inspecting all packages for damage before signing the delivery receipt. If damage is noted, you must:

    1. Note the damage clearly on the carrier's delivery receipt (e.g., "Box crushed," "Pallet torn").

    2. Take clear photographs of the damaged product and packaging.

    3. Refuse the damaged portion of the shipment, if necessary.

  • Filing a Claim: You must contact El Adham Distributors within [48 hours] of delivery to report any damages or discrepancies. We will assist you in filing a claim with the carrier and arrange for replacements or credit as quickly as possible.

  • Lost Shipments: If tracking shows no update for an extended period, please contact us so we can initiate a trace investigation with the carrier.

5. Pickup Option (Will Call)

Customers who wish to arrange their own pick-up or carrier may select the "Will Call" option during order placement.

  • Notification: We will notify you when the order is ready for pickup at our facility located at [Your Warehouse Address/City].

  • Requirements: Your carrier must provide a copy of your Purchase Order (PO) and the Tracking/PRO Number assigned to the shipment.